Scam Guard is a mobile add-on which helps keep you safe by warning you about scam calls, protecting your identity and securing your device and accounts online. Scam Guard enhances your service by detecting and blocking spam and fraud calls, without blocking your important calls. It's AI-powered, monitoring incoming calls in real-time and notifying you of suspected nuisance calls. Scam Guard is adaptive and self-learning, which means over time it'll get better at determining whether a call is potentially spam or fraudulent.

Scam Guard is only available to EE Mobile pay monthly customers - it's not available to pay as you go (PAYG) customers. Only the main account holder can buy Scam Guard and add it to other lines on the account. This is unless they request it from an EE Guide to give permission to the non account holder to purchase add-ons, either in store or by calling 150.

Please note that the additional lines on the account with Scam Guard added will only receive on-screen call warnings/call labelling. Other features are only available to the account holder.

Turning on Scam Guard for the first line on the account automatically activates the Norton subscription. For security, only the account holder can sign in to the EE Cyber Security app or My Norton using their EE ID. We only share the account holder's contact email with Norton so they can send Dark Web Monitoring alerts. Alerts go to this email unless the account holder updates it in My Norton or the EE Cyber Security app.

Scam Guard is fully integrated into the EE network, meaning we can analyse more information about the call. This increases the effectiveness of detecting scams and number spoofing. Call data is captured in real time, rather than being stored by an app on your handset. This means you're protected from scammers that might be using lots of different numbers in quick succession to try and get through to you.

Scam Guard is a 30-day rolling contract. To cancel Scam Guard, log in to your account, go to the mobile add-ons page, select Scam Guard from your list of current active add-ons and click remove. We'll remove the Scam Guard add-on on your next billing cycle. It can also be cancelled at any time by calling us on 150 or by texting STOP SCAMGUARD to 150. You can cancel via an agent immediately, on your next bill cycle, or on any date in the future. You'll receive a credit for any unused days on your next bill. To add Scam Guard again, text SCAMGUARD to 150.

Scam Guard helps protect you from known scam numbers and suspicious calls, but it cannot guarantee 100% protection. Scammers constantly change their tactics and numbers, so some may still get through. Always remain vigilant and never share personal information with unknown callers.

When a suspected spam or fraud call comes in, your phone will display a warning label on the screen. You'll see information about why the call is flagged, helping you decide whether to answer or ignore it.

Scam Guard currently works on standard voice calls made through the EE network. It does not protect calls made through third-party apps like WhatsApp, Microsoft Teams, or other internet-based calling services.

The dark web is a part of the internet that isn't indexed by search engines and requires special software to access. It's often associated with illegal activities, though not all dark web sites are used for illegal purposes. Criminals sometimes use the dark web to buy and sell stolen personal information.

Dark Web Monitoring is a feature that scans the dark web for your personal information, such as email addresses, phone numbers, and other sensitive data. If your information is found, you'll receive an alert so you can take action to protect yourself.

Dark Web Monitoring helps you stay informed if your personal information has been compromised. Early detection allows you to take steps to secure your accounts, change passwords, and prevent identity theft before significant damage occurs.

You can manage your monitored personal information through the EE Cyber Security app or My Norton portal. Log in with your EE ID to add, remove, or update the information you want monitored on the dark web.

Scam Guard primarily focuses on protecting you from scam calls. While it doesn't directly filter text messages, the dark web monitoring feature can help protect your phone number from being used in SMS-based scams.

If you have Scam Guard, you can access your Norton features by downloading the EE Cyber Security app or visiting the My Norton portal. Sign in using your EE ID to access dark web monitoring and other security features included with your subscription.